Challenge
Managing technology across a national school network presents significant challenges. CCM must meet strict requirements around compliance, privacy, and security while also controlling costs and minimising disruption to students and staff.
From a hardware perspective, key challenges included:
- Procuring and supplying devices consistently across metro and regional locations
- Managing and maintaining a large device fleet across multiple campuses
- Reducing device downtime and labour costs
- Ensuring long term value beyond the initial purchase price
For CCM, device maintainability is critical. Any device out of service represents lost learning time and unnecessary financial strain. Fast diagnosis, simple repairs, and minimal labour overhead are essential to keeping devices in students’ hands.
Solution
Working with Computer Alliance and ASUS, CCM standardised on ASUS education devices chosen for serviceability, reliability, and total cost of ownership.
ASUS devices were selected due to several design and support advantages:
- Captive, removable screws that simplify servicing
- Modular internal designs for faster repairs
- Strong independent repairability ratings suited to education environments
These design choices allow CCM’s technicians to identify and resolve issues quickly, reducing both downtime and internal labour costs.
ASUS support has also played a major role. Issues are typically acknowledged within an hour, reducing back and forth and enabling faster device turnaround. This responsiveness lowers IT overhead and simplifies fleet management.
Accidental Damage Protection That Reduces Admin Overhead
A major improvement came from ASUS’s Accidental Damage Protection (ADP) offering. Unlike traditional insurance-based warranties, ASUS ADP:
- Is not an insurance product
- Has no excess
- Has no complex or limited claims process
This dramatically reduces the administrative burden on school IT teams and removes uncertainty around repair costs. CCM reported a markedly better experience compared to ADP programs from other vendors.
Focus on Total Cost of Ownership
CCM evaluates devices based on total cost of ownership, not just upfront price. Labour costs associated with servicing, maintenance, procurement, and provisioning can easily outweigh savings on initial hardware.
With ASUS and Computer Alliance, CCM achieved:
- Competitive initial hardware pricing
- Lower servicing and maintenance costs
- Predictable support and warranty outcomes
Together, these factors delivered the lowest total cost of ownership CCM has experienced across its device fleet.
Consistent National Deployment with Computer Alliance
Computer Alliance manages device procurement for CCM schools nationwide. Whether a school is in a metropolitan or regional area, the experience remains consistent.
Computer Alliance supports CCM across every stage of the device lifecycle:
- Supply and pricing
- Ordering and logistics
- Delivery and deployment
- Servicing and warranty management
- Device provisioning
This end to end support ensures devices arrive on time, at the right price, and are ready for use as quickly as possible.
Results
- Faster repair turnaround and reduced device downtime
- Lower IT labour and administrative overheads
- Predictable costs and reduced operational risk
- Consistent experience across all schools nationally
- Long term confidence in technology decisions
Conclusion
For Christian Community Ministries, consistency and reliability at scale are essential. Through a long-standing partnership with ASUS and Computer Alliance, CCM has gained confidence that its technology choices will remain viable, cost effective, and supportable for years to come.
By focusing on repairability, responsive support, and total cost of ownership, ASUS and Computer Alliance have helped CCM create a sustainable, low-risk device strategy that supports learning across Australia.