Microsoft Teams Voice Solutions

Enhance your Microsoft Teams with enterprise-grade calling and customer experience tools through Computer Alliance and Access4.

“Computer Alliance are proud to build on our long-standing partnerships with our sister company, Alliance Business Technologies and Access4, to bring our customers dedicated Microsoft Teams calling solutions. Our Access4 partnership enables customers to build on their existing MS Teams investments and replace legacy communication systems creating a truly unified communications platform. Ask your account executive for more information or for a demonstration of the solution in action."

Featured Solutions

UCTeams

UCTeams, offered via Operator Connect or Direct Routing, provides flexible, secure, and scalable solutions for integrating Microsoft Teams with enterprise-grade telephony services. Both solutions are designed to deliver high-quality voice services, enabling seamless communication while reducing the complexity of managing multiple platforms.

Why Direct Routing?

With Direct Routing, organisations have greater control and customisation options, enabling them to connect their existing telephony infrastructure to Teams using Access4’s carrier-grade services.

Key Features (Direct Routing)

  • Greater flexibility

  • Cost-efficient

  • Global reach for carrier independence

  • Customisation options

  • Seamless integration

  • Advanced security

  • Comprehensive reporting and monitoring

Why Operator Connect?

Operator Connect simplifies the integration process by allowing businesses to quickly connect to the public switched telephone network (PTSN) through Microsoft Teams, without the need for complex setups.

Key Features (Operator Connect)

  • Simplified setup

  • Enhanced reliability

  • Direct access to support

  • Integrated billing

  • Advanced security

  • Faster scalability

  • Improved call quality

Enhance Your Teams Experience

In-Depth Call Reporting & Analytics

Improve business efficiency with in-depth call reporting and analytics software. Clobba provides powerful insights into user-adoption trends, call quality, employee productivity, call costs, and much more. This easy-to-use suite of monitoring and analytical tools helps you understand Microsoft Teams usage across your company and puts your finger on the pulse of your connected organization.

With Clobba, organisations gain real-time visibility into:

  • Call volumes and user activity

  • Call quality and dropped call tracking

  • Adoption metrics and user behaviour

  • Meeting performance and device usage

  • License utilisation and ROI tracking

By turning Teams data into actionable insights, Clobba helps IT teams optimise performance, improve adoption, and ensure consistent call quality across the board.

Microsoft Certified Contact Centre

For a full omni contact centre experience, Roger 365 offers Teams users a Microsoft certified Teams native contact centre solution.” Roger365.io upgrades your Microsoft Teams environment into a professional omnichannel contact center, integrating voice, chat, and social messaging to enhance operational efficiency and customer satisfaction.

Roger365 enables a true omni-channel experience, integrating:

  • Voice

  • Email

  • Webchat

  • SMS

  • Social media (WhatsApp, Facebook Messenger, etc.)

All customer interactions are managed directly within Microsoft Teams, allowing agents to work seamlessly from a single interface. With advanced routing, CRM integration, and real-time analytics, Roger365 transforms Teams into a full-featured contact centre solution.

Find out how we can help you meet your Voice and Unified Communications requirements

Get in Contact with us Today