Unified Communications
One Platform. Total Communication Control.
“Computer Alliance, in partnership with Access4, offers cutting-edge Unified Communications as a Service (UCaaS) solutions to streamline your business communications. Our UCaaS solutions combine voice, video, messaging, and collaboration tools into a single, cloud-based platform.”
Featured Solutions
All-in-One Unified Communications
UCXcel is a UC solution integrating PBX functionality with premium collaboration features powered by Webex. UCXcel enables organisations to enhance their internal and external communication capabilities by combining AI-powered video conferencing, messaging, and collaboration tools with premium call control functionality.
Why UCXcel?
For organisations with a high volume of calls and many users, UCXcel provides a flexible, scalable, and easy-to-manage solution. It’s a great option for organisations that want a choice between different payment methods (pay-per-user, PAYG, bundled, or included calls) and want the flexibility of integrating calling solutions into Webex or Teams.
Key Features
Easy management within SASBOSS
Advanced calling capabilities
Scalability for call intensive environments
Flexible for environments with a mix of hardware and software
CRM Integrations
Seamlessly integrating with the CRM systems your customers are already using, Access4’s CRM integration tools help businesses streamline operations and improve customer interactions. Our CRM integration tools offer easy deployment, accessible support, and scalability.
Why CRM Integrations?
For your customers, connecting their CRM to their telephony platform is extremely important for improving customer satisfaction and working more efficiently. Our CRM integration tools enable businesses to enhance productivity, collaboration, and customer engagement.
Key Features
Highly compatible to CRM integrations and phone platforms
Accessible information within well-documented knowledge bases
Functional controls
Easy to access
Customisable functions
Xima is a cloud-based CCaaS solution providing a smooth experience for contact centre employees and end-customers. Xima’s contact centre solution provides in-depth skills-based routing, queue callback (callback assist), cradle-to-grave insights, custom reporting, real-time wallboards, and interactive chat and email options.
Why Xima?
Xima empowers businesses to deliver exceptional customer service by streamlining communication and tackling high call volumes. By optimising workforce management and driving agent performance, Xima enables businesses to build effective and agile call centres.
Key Features
Listen/whisper/join
CRM integrations
Advanced IVR
Full omni-channel
Workforce management
Speech analytics
Concurrent licensing
Cradle-to-grave and real-time reporting
Wallboards for data visualisation
Supervisor capabilities
Skills-based routing
CXConnect
CXConnect solution allows organisations to take advantage of powerful calling platforms and integrate them into their CCaaS environments. This provides premium SIP trunking capabilities, security, and redundancy features, ensuring your contact centre remains online
Why CXConnect?
Compatible with leading CCaaS platforms such as Nice in Contact, Genesys, and Premier Contact Point, CXConnect enables flexibility and scalability in a CCaaS ecosystem. This allows businesses to choose telephony and UC platforms that best align with their operational needs. They are crucial for creating a unified multi-channel experience, enhancing agent productivity, and improving customer satisfaction.
Key Features
Interoperability with telephony systems and VoIP providers
Scalability to handle fluctuating call volumes
Cost efficiency
Enhanced call quality through optimised call paths
Unified handling of voice, video, and messaging channels
In-built security and compliance
Flexibility and redundancy
Advanced call management
Analytics and reporting
Future-readiness
Find out how we can help you meet your Voice and Unified Communications requirements
Get in Contact with us Today