ABTechnologies is a leading Managed IT Services, Security and Cloud Solutions provider to the Small and Medium Business market throughout Australia.
Our Managed ICT Services delivers certainty, security and cost-efficiencies to our broad customer base. Our managed service agreements are underpinned by defined Service Level Agreements delivered by our team of highly qualified IT engineers, service desk consultants and administrators. With the increasing adoption of Cloud services, our team provides support for on-site, Cloud and mixed environments. We are a Microsoft Gold Partner and have highly qualified architects and engineers that specialise in Cloud services and security strategies.
We are flexible and tailor the services to meet the specific requirements of our customers. This may involve the management of specific areas of our customers’ environment or the total management of their IT systems and support services. We provide regular, granular reporting that includes trend analysis, SLA performance, user survey statistics, incident reporting and technical recommendations.
Our Managed Service portfolio includes but is not limited to:
- Service Desk
- On-site Desktop Services
- Incident and Problem Management
- IT infrastructure Monitoring & Management
- Backup & Recovery Management
- IT Asset Management
- Security Monitoring & Management
- Disaster Recovery Management
- Endpoint Management
- Cloud Services